Return & Refund Policy

• Returns should be booked within 7 days from date of delivery.
• Item must be returned undamaged with original packaging intact.
• Refund/Replacement will be processed once the item is received by the warehouse.

Following shall not be eligible for return or replacement-

• Damages due to misuse of product.
• Products with tampered or missing serial / UPC numbers
• Any damage / defect which are not covered under the manufacturer’s warranty.
• Incidental damage due to malfunctioning of product.
• Any product that is returned without all original packaging and accessories.
• Any product that is returned in a condition that is different than which it was received

How long does the refund process take?

The refund process can take up to 15 days once the parcel is returned to us. For all refunds we will refund the amount to same mode of payment as used during checkout. For cash on delivery refunds we will issue a credit of the same value to your account, which can be redeemed in a period of 6 months.

Broken Items

Should an item be broken, please email us on info@divinecopper.com, within 7 days of the receipt of your order, mentioning your order number and name and a picture clearly showing it. We will replace the ordered item at our cost.

Note : Any claim without a picture will not be valid. For any questions, please feel free to contact on info@divinecopper.com (9.30 am – 6.30 pm)

Defective Items

Should an item have a manufacturing defect, please email us on info@divinecopper.com, within 7 days of the receipt of your order, mentioning your order number and name, stating the defect and a picture clearly showing it. We will get the item collected for quality assessment and replace the ordered item once we receive the defective piece/pieces/sets at our cost.

Note : Any claim without collecting the defective item will not be valid. For any questions, feel free to contact us on info@divinecopper.com (9.30 am – 6.30 pm)